Resolved Issue – Diary History report crashing in v3.2

UPDATE (Nov 13, 2012): CPT version 3.2.1 has been posted to the App Store and is available for immediate download. This minor update resolves the bug described below. All PDF report generation is now functioning normally. We apologize for letting this bug reach you and appreciate your patience in the matter.

As always, if you have any questions or concerns about the app, please let us know. You can email us directly from the CPT app by going to the Settings tab and then “Send E-mail to Support Team”. This will generate an e-mail with our support address which you can fill out with details of your question/issue. Wishing you all good health.


Our latest update, v3.2, introduced the new Weather Tracker object that can be added to your Diary Entries to capture local weather conditions. Many of you are already using this new Tracker with great success.

Unfortunately, along with this new feature, we also introduced a bug which causes the app to crash when trying to generate a PDF version of the Diary History report. This bug only occurs if one or more of the Diary Entries in the report includes the new Weather Tracker object, and only if the chosen output format is PDF.

Our developers have already corrected this problem and we are working to expedite a release through Apple to make a new update available to our users. We expect that this fix should be available within the next 3 to 7 days (depending on Apple).

In the meantime, please continue to include the Weather Tracker in your new Diary Entries. There is no reason to not continue capturing that important information. This issue is only related to the Diary History report – the Summary Report which includes all the graphs and analysis works just fine, including the graphs which analyze the Weather Tracker information.

In the meantime, if you do need to create a Diary History report, please use one of the following workarounds to avoid hitting this bug.

  • Option 1 – Disable Weather Tracker in Diary History Report Output

    • Once you have opened the desired time period for the Diary History report, you need to disable the output of the Weather Tracker information. To do this, simply tap the cell labelled Weather Tracker. This should gray out the printer icon as shown in the sample screenshot below.
    • Now go ahead and tap the View Report button and select the PDF Report option. Your Diary History report will be generated successfully.
  • Option 2 – Use the HTML output option

    • Since the problem is isolated to the PDF report format, you can choose to generate an HTML version of the Diary History report without disabling the Weather Tracker object as in option 1.

Once the bug fix is available, you will be able to generate these reports normally. We apologize for the inconvenience, and will get this resolved as soon as we can. Thank you.

Bug Notice – Non-English Characters not printing on reports

A quick note to our users, particularly those using non-English interfaces. We do have a bug in the 3.0.0 version released yesterday that prevents non-standard characters (eg. ä, ü, etc.) from printing correctly on the exported HTML reports. We realize this is a big deal for many of our customers and so we have gone ahead and corrected that bug and submitted a new version (v3.0.1) to Apple.

We really apologize for letting this slip by – hopefully we can use this to generate interest in getting some non-English folks interested in being on our beta testing team for the future.

If you are using a non-English language and have not yet upgraded to 3.0, we recommend that you wait for the v3.0.1 version to become available. We’ve had very good turn around from Apple recently, so it could be a matter of a day or two before that’s on the App Store.

If anyone has any other questions or concerns, please contact us at [email protected]