How do I reinstall my app?

Normally there won’t be a need to reinstall an app, but should you be asked by our Support Team to do so, you would want to follow these steps…

NOTE: We’ll use the generic term CPT in these instructions to refer to both the Chronic Pain Tracker PRO and LITE app versions. The instructions apply to both versions of the app unless specifically noted.

Step A – Backup existing database file

  1. Connect your device to iTunes running on your Mac/PC
  2. Click on the device in the left hand tree menu, then click on Apps along the upper menu
  3. Scroll down to the File Sharing section and click on the Pain Tracker app icon
    • For CPT Pro, this will be labeled Pain Tracker PRO
    • For CPT Lite, this will be labeled Pain Tracker LITE
  4. In the documents window, you will see one or more files and folders. Select all of them and click Save To button to save them to a safe location on your Mac/PC.
  5. Disconnect your device from iTunes.

STOP! You did complete Step A and created a backup of your CPT database, right? This is your last chance to do so before the database is deleted when the app is removed from the device. Okay, we were just making sure…

Step B – Remove the CPT app from the device

  1. Exit out of the CPT app by tapping on the device’s Home button.
  2. Tap and hold on the CPT icon. You should see a black circle with a white “X” appear over the icon.
  3. Tap the “X” icon to delete the app.
  4. Tap the device’s Home button to exit the app deletion mode.

Step C – Reboot the device

  1. Press and hold the device’s power button until you see the red “Slide to Power Off” slider appear.
  2. Swipe the slider and allow the device to continue powering down. This process can take as long as 30 seconds to complete.
  3. Press and hold the device’s power button until you see the screen power on and the Apple logo appear on the screen.
  4. Allow the device to continue starting up. When complete, you can proceed to the next step.

Step D – Reinstall the CPT app to the device

  1. On your device, go to the App Store and locate the CPT app.
  2. Tap the Install button to re-download the app. You will not be charged a second time as Apple remembers which apps you’ve previously purchased with your iTunes account.
  3. Wait for the app download & install process to complete before proceeding.

Step E – Startup CPT to validate the install was successful

  1. Go ahead and open the CPT app. Since we haven’t restored your original database yet, the app will be a “fresh” install, so don’t be surprised if you don’t see your diary data at this point. We just want to verify that the install was successful. If the app opens successfully, then it has passed the test and you can proceed.

Step F – Restore any In-App Purchases

  1. If you have previously purchased one or more In-App Options that are offered in CPT (especially in CPT LITE), then it is necessary to restore those purchase receipts before the app is fully functional. This process is derived from Apple’s In App Purchase Security guidelines and app standards.
    • NOTE: If you have not purchased any In-App Options, then you can skip to Step G below.
  2. Begin by going to the Settings tab, then tap on “Add-On Features”.
  3. You will need to login with your CPT User Account in order to access the Add-On Features storefront. Once you’ve logged in, tap “Browse Add-On Features”
  4. Along the top toolbar of the Add-On Features window, you will see a green button to Restore/Refresh previously made In-App Purchase receipts. Tap this button and wait for the device to connect to the App Store and download your receipts. You may need to provide your App Store login credentials. You will not be charged again for the options. This merely restores the receipts to the device.
  5. Once completed, you can close the “Add-On Features” dialogue and can proceed with the rest of the steps below.

Step G – Shutdown the CPT app

  1. We now need to close the CPT app before restoring the previous database. Merely tapping the Home button to send the app to the background does not actually shut it down, so please perform the following steps to ensure that the app is fully closed.
  2. If you are currently in an app, tap the device’s Home button to exit out to the iOS screen of icons.
  3. Now, double-click the device’s home button, which will pull up a list of all the apps you currently have in a “background state”. These are apps that have been opened previously on your device and are now waiting in the background for you to return to them. Scroll through the list until you see the icon and/or screenshot for the CPT app.
  4. With one finger, swipe the CPT screenshot up and off the top of the screen. This is the gesture that tells iOS to shut down the app completely.
    • As a sidenote, if you don’t regularly go into the background state view and shutdown apps you’re not using, you should. All those apps still consume device and iOS resources, most important of which is RAM memory. Shutting down extraneous apps can often make your apps you are using run faster and cleaner.
  5. Finally, press the device’s Home button to exit the “Background State” mode and return to the normal iOS icon view.

Step H – Restore the previous database to the app

  1. Connect the device to iTunes running on your Mac/PC
  2. Click on the device in the left hand tree menu, then click on Apps along the upper menu
  3. Scroll down to the File Sharing section and click on the Pain Tracker app icon
    • For CPT Pro, this will be labeled Pain Tracker PRO
    • For CPT Lite, this will be labeled Pain Tracker LITE
  4. Tap the Add button and select the files you backed up in Step 1 above. When you click Ok, you may be asked if you want to overwrite existing files. Answer yes, so that you get the original files back in place.
  5. Disconnect your device from iTunes
  6. Start the CPT app and confirm that your previous diary entries are now visible.