It is not uncommon to see a situation on iOS devices where either then install of a new App, or an update for an existing App, seems to get hung during the loading process and won’t complete. There are a number of reasons that could cause this type of situation and so we can recommend a series of steps to take to resolve the situation. After each corrective action, check to see if the install/update process moves forward and completes. If it does, great, you’re all through. If not, then move on to the next step in the list.
Try Starting the App
Tap on the App icon to launch the app as this can sometimes force the device to recognize that the install process has not been fully completed and it will re-initiate the process for you.
Check the iTunes Store app for Pending Downloads
Open the iTunes Store app and look at the Downloads tab to see if there are any current or pending downloads in the list. If so, these could be blocking the download of the software for the App in question. Try letting these items complete first or remove them from the download list altogether so there is nothing competing for bandwidth. This is particularly true if you notice an item that appears to be stalled in the downloads list. Removing it can often trigger a cascade of actions including the installation process for your App in question.
Reboot the Device
After checking the most common reasons for an app not to update or download completely, it is time to go with the most popular troubleshooting step: reboot the device. Remember, it is not enough to simply suspend the device and wake it up again. In order to give the Device a full refresh, you will need to power off the device by holding down the sleep/wake button for several seconds and following the instructions on the screen.
Once it is fully powered down, you can boot it back up by pressing the sleep/wake button again. This process will give the Device a clean start and has a tendency to solve many problems.
Forced Reboot of the Device
If the standard reboot didn’t do the trick, you can also try a Forced Reboot. This method is similar but involves holding down the home button on the front of the device while you are holding down the sleep/wake button for several seconds until you see a white Apple logo reappear on the screen. At that point, you can release the buttons and wait for the device to complete the reboot.
Download a New App
It’s possible for the Device to get hung in the authentication process. The easiest way to solve this issue is to download a new app, so try picking out a free app and installing it onto the Device.
Once it installs, try tapping the app that is stuck to see if attempting to launch the app triggers the download process.
Sign Out of your Apple ID & Sign Back In
If going through the authentication process by downloading an app doesn’t work, sometimes simply logging out and logging back in will do the trick. You can sign out of your Apple ID by going into the Device’s settings, choosing iTunes & App Stores in the left-side menu and tapping where it displays your Apple ID. This will bring up a pop-up menu that will allow you to sign out. Once you are signed out, sign back into your Apple ID and try launching the app again.
Download the App/Update To iTunes on PC/Mac
If you regularly sync your device with your PC/Mac, you can also download the App or App update to your PC/Mac directly. Then, just sync your device with iTunes and the App or Update will be applied automatically.
Reinstall the App
This step needs to be taken with extreme caution if the app in question saves data on your device. This data will be deleted when you remove it and will not be replaced during the reinstallation unless you have backed it up beforehand. This is particularly true for an app like Chronic Pain Tracker, and we have a detailed process that will walk you through reinstalling our app if needed.
Contact Our Support Team
If none of the above methods have resolved the issue, then please open a support issue with us so that we can further assist you.